1What is special about your service?
- All our employees imbibe the Live helper way of honesty, entrepreneurship, responsibility and quality, thus ensuring services of the highest quality.
- We have been in the business of Pest Management Services for the last 6 years and have over One Million satisfied customers spread across the country.
- We introduce and experiment with new technologies in order to serve you better. The services provided by us are of the highest international standards.
- Most of our services are odourless and hassle-free.
- The efficacy of our services is warranted for the entire period of contract.
2Does your chemical smell?
- The Cockroach and Rodent Services are odourless.
- Termite and Woodborer services have a mild smell.
- In case of Bed Bugs we request our customers to keep away from the treated area for 4 hours until ventilated as children, asthmatic patients and pregnant women may be sensitive to the chemical used for this treatment.
3For how long is the treatment effective?
- For Intelligel, the treatment should be effective for 3 (for Commercial)/ 4 (for Residential) months from the date of treatment.
- For Bedbugs, you will not face the bedbug problem during the contract period. Our technician will inspect and provide a service without extra charge, in case you find bed bugs within the contract period.
- For Woodborers, you will not face the problem of woodborers in the treated area during the contract period.
- For Rodents, rats and mice are highly mobile creatures moving from place to place. Our aim is to keep the premises free of rats by trapping them and preventing their entry into your premises. However, accidental entry of rats cannot be ruled out. Our efforts are aimed to keep the premises free of rats during contract period.
- For Termites, your premises are protected against termite entry. However, if any are noticed during our check-up visits, service will be provided with no extra cost to protect your valuables.
4What services are you currently providing?
- Currently we provide services against Cockroaches, Termites, Rodents, Bedbugs, Woodborers, Spiders, Ants, Silverfish, Book Lice and Mosquitoes.
5Do you provide service for pigeons, lizards, honey bees, snakes?
- Currently we are providing treatments for Cockroaches, Rodents, Termites, Bedbugs and Woodborers. In future, when we come up with the treatments for pigeons, lizards and honey bees, the information will be shared with all our customers.
6Who are your clients?
We cater to Government offices, Hospitals, Hotels, Retail Outlets, Hospitality Industry, Societies, Individual flats, Bungalows, and Commercial offices. The list of our esteemed clients include:
Resorts And Hotels
- The Eagleton Groups,
- Hotel Ramanashree Groups
- The Sai Leela hotels
- The Nandhana Grand Groups,
- Eagle Ton Resorts Bidadi,
- Eagleton Resorts Mysore,
- Hotel Ramee Guestline ,
- Hotel Nandan Hometel,
- Hotel 12th Avenue,
- Hotel Rest Inn,
- SFO Hotel,
- Hotel Blue Petal,
- Ramana Shree California Resort,
- Ramanashree Brunton V.T. Paradise,
- Hotel Sven Ska,
- Hotel Octave,
- Hotel Sai Leela,
- Amazing GO-CART Club And Resorts
- Eagle burg Golf Resort,
- Mango Suits Hotel ,
- Koiel Food Process.
- Jubiliant Retail,
- Total Malls (Sarjapur Road, Air port Road, Mysore Road, Marthahalli, Kudlu gate, K R Puram, Madiwala And Rajajinagar)
- The Samitha Academy International School,
- PSBB Learning Leadership Academy School
- Podar International School,
- CandorInternational School.
NIIT Limited (All Branches)
- Johanson India PVT LTD,
- Lance Soft India PVT LTD.
- Kewauni Scentific Corporation,
- Softage Iinformation Technology PVT LTD,
- Asianet Communications Limited (Suvarna TV),
- Aptina India PVT LTD.
- Grace Creations,
- Grace Wear,
- Banyan Tree
- Infomedia PVT LTD ,
- Univarsal Bottling PVT LTD,
- Bal Pharma Limited,
- Shahi Exports PVT LTD,
- Lovable Lingerie LTD,
- ICICI Bank Bidadi ,
- C K Convention Hall,
- Sai Baba Temple.
- Lekha Wireless Solutions PVT LTD,
- Full Of Toys Entertainment,
- Vijayalakshmi Agarbatti.
- Vydehi Hospital,
- Mallya Hospital,
- Mallya Diagonostic Centre (MDDC)
- Kamaraj Road,
- Dental Lavelle Hospital,
- Ramakrishna Nursing Home,
- Chinmaya Hospital,
- Udbava Hospital.
7Which is your nearest branch?
- Based on your address we will inform you of the nearest city /office or service center where you can reach us.
8How many branches you have?
Presently we have 10 Service Branches across South India with presence in 30 cities.
|Hosur Main Road|
9Rates/ charges for the service For Residential customers
- We have standard rates for Cockroach / Bed Bug service across the country. We calculate rates based on the size of the premises. In case of Termite, Woodborer and Rodent Services, we inspect your premises and based on that report, we work out the charges.
- Our officer will visit your premises for an Inspection and based on that report, we work out the charges.
For Commercial customers:
10Why are your rates high?
- Our rates are not high. The services provided by us are of the highest quality. We use the best of the equipments and registered chemicals of international standards. Our Technicians are given extensive in-house training and all our personnel who treat your premises are certified.
11Is inspection necessary before the treatment?
- Inspection helps the Team to identify the type of pest, its infestation level and subsequently decide the control strategy. It will also help us give you an estimate of the cost for the services.
- But in cases of Cockroach and Bed Bug treatment, our Technicians will carry out the Inspection and Treatment simultaneously.
12My PCO is not able to solve the problem. What is your guarantee?
- Our team comprises members who have expertise in identifying the pest, its biology, their hideouts and the effective methods to control the pest. In such cases we do not take up single treatments where treatments are done and forgotten. We take up annual contracts, which include regular visits to your premises to monitor the effectiveness of the treatment.
- These visits are a part of the treatment so that your pest problem can easily be identified and solved.
13 I am changing over from my old PCO to HI CARE. What discount you will give?
- We understand you are looking at quality service, which is hassle-free and effective. We are confident that our service is value for your money.
14Will you call me when renewal is due?
- Yes, you will receive a call from us well in advance before expiry of the existing contract.
15Request for continued service at changed address against present contract
- In case of Bed Bugs, Termite and Rodent Management Services, the services cannot be transferred to other premises.
- For cockroaches, our Team shall inspect your new location and will forward a fresh quotation after adjusting your previous amount. For such location transfer, we require a request letter from you providing the detailed address and contact number of the new location. A minimal amount of Rs. 250/- is charged as transfer fees.
16To pre / postponed scheduled service (may be at 11th hour OR when technician is at doorstep)
- We request all our clients to inform pre / postponement of service minimum one day in advance, which will help us to reschedule the technicians’ time. Our officer will call you to fix the service date / inspection as per convenience.
17To schedule service at specific date and time
- Yes it can be done. Our officer will confirm a date and time convenient to you.
18For inspection need expert at specific time
- Our officer will contact you to fix the date and time for inspection.
19For specific pest problem want to discuss over phone with expert
- Once you have placed a request, our Live helper experts shall contact you within 4 hours of your making a request.
20Service referral for friend / relative
- At the time of treatment the Technician carries a feedback-cum-referral form. Kindly provide your feedback about the service which will help us to evaluate and improve our service. If you are satisfied with our service, would you like to recommend our service to your friends, relatives and colleagues?
21To know details of chemicals used and their toxicity
- We have MSDS (Material Safety Data Sheet) reports which can be provided on request.
22What is the warranty provided?
- The warranty is limited to service provided till pests are under control for the contract period.